Balloon Flight Terms Conditions

Home

Flight Details

Launch Sites

The Cotswolds
Cirencester
Bourton on the Water
Stroud
Cotswold Water Park
Cheltenham
Tetbury
Gloucester

Prices & Booking

Request a Brochure

Purchase a Voucher

Any Questions?

Terms & Conditions

Date Availability

Gallery

Testimonials

Links

Terms & Conditions

Flight Bookings & Voucher Purchases
ISSUE DATE: DEC 2010

Voucher Purchases

All purchases of a voucher must be made on one of our standard booking forms or through our online booking system.

Bookings may also be made by telephone if payment is made by credit/debit card, a booking form will then be sent out to you to sign to complete the order.

This contract is made with you, the original purchaser, but you may give it to someone else provided you tell us in writing. These Terms and Conditions will still apply and “you” in the rest of these Terms and Conditions will apply to that person.

It is our intention that all the terms of the contract between us are contained in these Terms and Conditions and in the brochures and associated documents (if any) issued by us. If you wish to rely on any variation to these terms you should ensure that we agree the variations in writing when the completed booking form is returned.

Our obligations to you

A voucher purchase will provide you with the opportunity to participate in a hot air balloon flight experience at a date to be arranged, within the 12-month period of validity. This includes; preparation and inflation of the balloon for flight (participation optional), a flight in a Hot Air Balloon, deflation and packing of the balloon at the end of the flight (optional), Champagne Celebration and Flight Certificate.

Vouchers are not redeemable for cash.

Hot Air Balloon flights are completely dependent on weather conditions and are regulated by the Air Navigation Order. It may be necessary to postpone a flight at any time if in our judgement the conditions are not safe or the flight would not be permitted under the Air Navigation Order. We will give you as much warning as operational procedures allow, of any postponement, but in order to ensure your safety we reserve the right to postpone a flight at any time up to the moment of launch.

Every flight is different. It is intended that the balloon will be in the air for approximately 1 hour but the pilot has ultimate responsibility for the duration and conduct of any flight and the appropriate time and place of landing. We cannot guarantee a flight will follow any particular direction, cover a specific distance or fly at any specific height. Whilst you may specify a particular launch site, this may be varied, at short notice, according to availability, weather conditions and airspace restrictions.

If we have to postpone your flight on 8 or more occasions and your voucher is then valid for a period of less than two months, we will extend the validity of the voucher to include the next 6 months of the flying season, which is normally March to October.

10.

Ballooning in the Cotswolds reserves the right to charge for extending the validity of a voucher where such an extension is not specified in these Terms & Conditions.

11.

If you are unable to fly during the validity of the voucher because you are pregnant we will extend the validity by 9 months.

12.

We will make you a refund, less 50% administration costs in the following circumstances:

•	If it is certified by a Doctor in writing, that there is no possibility that you will be medically fit to fly (other than for reasons of pregnancy), during the period of validity of your voucher.
•	If we have agreed in writing at the time of purchase that the flight must be taken on a specified date or within a specified period of time of not more than one month and we are unable to fly you during that specified period.

13.

No refunds will be made for a booking on a deposit basis.

14.

Refunds in any other circumstances are at our discretion.

15.

We carry insurance cover against the risk of any injury or damage to passengers and their belongings during the course of our flights, in accordance with international agreements covering air transport. The level of cover varies from time to time as a result of currency fluctuations. Further details are available upon request. We will not be liable for any loss or damage to equipment and effects brought with you on the flight nor for death or personal injury above the level of our insurance cover.
We do not accept liability for any costs or expenses you incur if we have to postpone a flight, where the reason for postponement is beyond our control. You are responsible for your transport to and from the meeting place. We do not accept liability for the security of vehicles or their contents left at the meeting place.

Your obligations to us

16.

Your voucher is valid for a period of 12 months from the day of purchase. If your flight is not taken within that time you will lose the right to participate in a flight unless the validity of the voucher has been extended for some other reason under these terms and conditions.

17.

If you have not met the conditions outlined in clause 16 and you contact us in writing before your voucher expires we will provide you with the opportunity to fly for a further 12 months from the original expiry date of your voucher on payment of a renewal fee of £30 per person.

18.

You must telephone to check that the flight has not been affected by adverse weather conditions in accordance with our instructions.

19.

You may postpone your flight, provided you contact the office 72 hours before the planned meeting time of your flight.

20.

If you do not give 72 hours notice or do not attend in time to take part in your booked flight, you will lose the entitlement to a flight and all monies paid. No refunds will be given in such circumstances.

21.

We are not qualified to express an opinion confirming that you are fit to fly and you must ensure that you are fit to fly. You must not fly if you are suffering from any serious medical conditions, or have undergone recent surgery, unless you have a certificate of fitness to fly from your doctor. You must not fly if you are pregnant or under the influence of alcohol or drugs.

22.

Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests and safety instructions issued by any of our representatives and take particular care to abide by any safety instructions given. The pilot has complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if, in his opinion, you would be a risk to the balloon, to other passengers or to yourself.

23.

We will only fly children over the age of 8 years and whose height exceeds 4’ 6” (1.4m). A child under the age of 16 years will only be flown if accompanied by a responsible adult appointed by the parent(s) or guardian.

24.

In the interests of safety & operational restrictions we cannot undertake the carriage of passengers whose declared weight exceeds
18 stones (114kg.)

25.

You should wear such appropriate clothing as is advised to you in advance of the flight and further detailed in our brochure.


	I have read, understand & agree to the Terms & Conditions Click here to proceed to on line booking form »

Home :: Flight Details :: Launch Sites :: Prices & Booking :: Request a Brochure :: Purchase a Voucher :: Any Questions?
Terms & Conditions :: Date Availability :: Gallery :: Testimonials :: Contact Us :: Links